With 19+ years as a Xero user, Head of Bookkeeping, Presenter, and Community Manager, Mel helps small business owners turn knowledge into wisdom and recruiters confidently assess candidate competency — so they can make smarter decisions, faster.
Her career spans global roles at Xero — including Global Trainer, Head of Bookkeeping, and Community Partner Manager — and a strong foundation in HR and recruitment across New Zealand and the UK. This blend gives her a unique ability to identify genuine capability beyond the CV.
Having worked across multiple industries and with Xero ecosystem partners on software conversions, implementations, and training, Mel brings clarity, depth, and real-world experience to every engagement.
As Founder of ICNZB, she continues to raise standards and strengthen the bookkeeping profession nationwide.
